I have an open assignment on this incident that Ryan was assisting you with.

I will update the Symantec Connect Forum with this email. The version of SPE I see today from the results is v. I do not recall what version I was working with nor can I find it referenced in anything at the moment. I did try the Symantec Power Eraser and it worked. I checked the Symantec Connect Forum today and do not find any additional entries from Symantec than what is provided in the Word document in the attached item. Note the email message string below. It seems my problem has been solved.

Good try, at least is seems the problem does not deal with doing a bootlog root kit analysis. When starting the SEP Support Tool and choosing the SPE in Normal Mode and not choosing to add the bootlog root kit analysis, then having the PC reboot in Normal Mode, the SEP Support Tool continues, but I receive the same message in the window titled, 'Symantec Power Eraser' stating, 'Lost required network connection during the scan. When starting the SEP Support Tool and choosing the SPE in Safe Mode and choosing to add the bootlog root kit analysis, then having the PC reboot in Normal Mode, the SEP Support Tool continues, but I receive the same message in the window titled, 'Symantec Power Eraser' stating, 'Lost required network connection during the scan.

Thank you, Ashish. I did some testing with running the SEP Support Tool choosing the SPE in Safe Mode. When choosing to add the bootlog root kit analysis, which requires a reboot, and the PC came back into Safe Mode, the SEP Support Tool did not continue.

Symantec norton power eraser